Privacy Policy

Last Updated: January 13, 2026

Entermind ("Entermind," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable data protection laws including the Personal Data Protection Act 2010 (Malaysia) ("PDPA"), the General Data Protection Regulation (EU) 2016/679 ("GDPR"), and other international privacy frameworks.

1. Data Controller Information

Entermind (Global Operations)

Primary Contact: Level 6, Tower 9, Avenue 5, The Horizon, Bangsar South, Kuala Lumpur 59200

Global Offices: Singapore, Bangalore, San Francisco

General Inquiries: legal@entermind.com

2. Personal Data We Collect

We may collect the following categories of personal data:

Contact Information: Name, email address, phone number, company name, job title
Professional Information: Industry, business requirements, technical specifications
Website Usage Data: IP address, browser type, device information, pages visited, time spent
Communication Records: Emails, meeting notes, consultation records
Technical Data: Cookies, usage analytics, performance metrics

3. How We Collect Personal Data

Directly from you through contact forms, consultations, and communications
Automatically through website cookies and analytics tools
From third-party sources such as business partners and referrals
During events, webinars, and networking activities

4. Purpose and Legal Basis for Processing

Business Services: To provide AI consulting, data strategy, and digital transformation services
Legal Basis: Contract performance, legitimate business interests

Communication: To respond to inquiries, provide support, and maintain client relationships
Legal Basis: Consent, contract performance

Marketing: To send relevant business updates, insights, and service information
Legal Basis: Consent (which can be withdrawn at any time)

Legal Compliance: To comply with legal obligations and regulatory requirements
Legal Basis: Legal obligation

5. Data Sharing and Disclosure

We may share your personal data with:

Service Providers: Third-party vendors who assist in our operations (cloud storage, analytics, communication tools)
Business Partners: Trusted partners for joint projects and referrals
Legal Authorities: When required by law or to protect our legal rights
Professional Advisors: Lawyers, accountants, and consultants as needed

We do not sell your personal data to third parties.

6. International Data Transfers

Your data may be transferred to and processed in countries outside Malaysia and the EU, including the United States and Singapore. We ensure adequate protection through:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions where applicable
Appropriate technical and organizational safeguards

7. Your Rights

Under PDPA and GDPR, you have the following rights:

To exercise these rights, contact us at legal@entermind.com. We will respond within 30 days (PDPA) or 1 month (GDPR).

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data
Portability: Receive your data in a structured format

Restriction: Limit processing of your data
Objection: Object to processing for direct marketing
Withdrawal: Withdraw consent at any time
Complaint: Lodge complaints with supervisory authorities

8. Data Retention

Client Data: Duration of business relationship plus 7 years for legal compliance
Marketing Data: Until consent is withdrawn or 3 years of inactivity
Website Analytics: 24 months from collection
Communication Records: 3 years from last contact

9. Security Measures

We implement appropriate technical and organizational measures including:

Encryption of data in transit and at rest
Access controls and authentication systems
Regular security assessments and updates
Staff training on data protection
Incident response procedures

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through our website or direct communication. The "Last Updated" date indicates when changes were last made.

11. Contact Information

For privacy-related inquiries:

📧 General: legal@entermind.com

📍 Primary Office: Level 6, Tower 9, Avenue 5, The Horizon, Bangsar South, Kuala Lumpur 59200

Supervisory Authorities:

🇲🇾 Malaysia: Personal Data Protection Department (JPDP)

🇪🇺 EU: Your local Data Protection Authority

🇺🇸 US: State Attorney General offices

🇸🇬 Singapore: Personal Data Protection Commission (PDPC)